Welcome to 2018—it’s a new year, and we’re making some changes at Target Coatings in order to serve you better!
We’ve been listening to your comments about shipping, and we know we’ve been experiencing a high rate of in-shipment damages. As the owner and chief chemist at Target Coatings, that’s something I have not been happy about as I take a lot of pride in not only manufacturing the best, premium water-based finishes for our customers, but also in ensuring they get to you in the same shape they left our facility in—damage-free and ready for use so you can get the results you’ve come to trust from our EMTECH™ line.
That’s why we’ll be shipping your orders via FedEx, starting January 15, 2018.
This wasn’t an easy decision to make, as we’ve had a long relationship with UPS. But we ran some tests, studied the data, looked at cost implications and reviewed competitive options for shipping–all with the goal of reducing shipping costs (for you!) where possible, and minimizing in-transit damage to an acceptable level. Let’s face it – sometimes things get damaged in-transit, but we are taking the task seriously to lower the frustration levels for you and for our shipping department.
We are also reviewing our own packaging specs to ensure your orders are leaving our warehouse in the best way possible and to ensure they reach you intact and ready-to-go. We have been presented with some innovative ideas and we are excited about these options – so stay tuned!
As we make this change, we’re confident that our customers will benefit–but, as with any change, there can be hiccups. So please, do let us know how your orders are arriving. We appreciate your feedback, and as always, we appreciate your business.
Wishing you and yours all the best for the new year! /JW.
